Product recall claims
Thousands of products sold at major retailers are recalled every year, and a number of them contained harmful chemicals. Some of those recalls have compensation behind them, and a shopper who bought the product may be able to claim. The Shoppers Payback Fund finds the recalls that could apply to you and handles the claim paperwork. What you are buying is help with the claim process.
An illustration of the claim portal. Which recalls apply, review times and outcomes vary from one shopper to the next, and nothing here is a promise about your claim.
How it works
Recall compensation goes unclaimed for a boring reason: people do not hear that a product they bought was recalled, and the ones who do hear give up somewhere in the forms. The fund exists to do that part. You say where you shop and what you buy; the fund works out which recalls could apply and files the claim.
A one-time $19. That is the fee for the claim review and for help with the claim process. It is not a payment toward any compensation.
Which retailers you shop at, roughly how often, and the kinds of products you buy. It runs in your browser. Nothing to install, and no receipts to dig out.
We match your answers against recall compensation programs, prepare the claim paperwork, and file it on your instructions. If nothing applies to you, we say so plainly.
What a recall claim actually is
When a product is recalled, the people behind it sometimes set up a way for the shoppers who bought it to be compensated. A claim is a request to be included in that, with the details that show you are the kind of shopper it covers.
Recall types
These are categories, written out so you know what your claim file is about. They are not a list of claims waiting for you, they do not say anything about what you personally bought, and a category being listed here does not mean a compensation program is open for it today.
Cleaning sprays, detergents and aerosols pulled from shelves because of what was found in them. Bought regularly, thrown away without a thought, rarely connected to a recall later.
Shampoos, deodorants, sunscreens and lotions recalled over a substance found in the product or in how it was made.
Packaged food and drink recalled over contamination, an undeclared ingredient or something that got in during processing.
Strollers, sleepers, bottles, toys and formula recalled over a safety defect or over what was found in the product.
Heaters, chargers, kitchen appliances and batteries recalled over overheating, fire or shock risk.
Non-prescription medicines and supplements recalled over an impurity or a labeling problem.
The Shoppers Payback Fund is a private company. It is not a retailer, not a brand, not a regulator, not a court and not a government agency, and it is not affiliated with, endorsed by or connected to any of them, including Walmart, Amazon and CVS. A product being recalled does not by itself mean any retailer or brand did anything unlawful. Whether a compensation program exists for a given recall, who it covers and what it pays are decided by whoever administers that program.
About the up to $504
Up to $504 is the upper figure used on this site. It is not an average, not a typical amount, not what shoppers get back, and not an estimate of your own claim. It is not a promise, a projection or a guarantee.
Whether any amount is available to you depends on whether a recall compensation program exists for something you actually bought, whether you meet that program’s own eligibility rules, and what it decides to pay. Those decisions are not ours to make. Many shoppers will have nothing to claim. We would rather you read that here, before you pay anything, than be surprised by it later.
The full wording is on our FTC Disclaimer page, and we suggest reading it before you open a claim file.
Who you are buying from
Dale Whitmore
Founder, Shoppers Payback Fund
I spent years doing consumer claims paperwork for other people, and the same thing came up over and over: a product gets recalled, there is a way for shoppers to claim, and almost nobody claims, because nobody hears about it and the forms put people off. The Shoppers Payback Fund does that part for you.
I will not tell you what your claim is worth, and I will not guess at a number. What we sell is the review and the paperwork. Whether a program covers you is somebody else’s decision, and if nothing covers you we will tell you so and refund you if you ask inside 30 days.
Plain English
Questions
No. The Shoppers Payback Fund is a private company. It is not a government agency, not a government program, not a regulator and not a court, and it is not affiliated with, endorsed by or connected to any government entity, any retailer or any brand.
Help with the claim process. That is the review of your claim file, the search for recall compensation programs that may apply to you, the claim paperwork prepared for you, and the claim filed on your instructions.
You are not buying compensation. The $19 is not a deposit, not a payment toward any amount you might receive, and not a cut taken out of it.
We cannot tell you, and anyone who gives you a number before looking at your file is guessing. Up to $504 is the upper figure used on this site. It is not an average, not a typical amount and not an estimate of your claim. Whether anything is available to you is decided by whoever administers each program, not by us, and many shoppers will have nothing to claim.
No. You answer a few questions about which retailers you shop at and what you buy there. You do not need to dig out receipts, and you are not expected to know which recalls apply to you.
Recalls on products sold at major retailers generally, including Walmart, Amazon and CVS. Naming a retailer is a statement about where a product was bought, nothing more. The fund is not affiliated with any retailer or brand, and a recall does not by itself mean a retailer or brand did anything unlawful.
Product recalls are real and routine, and they are published. What varies is whether a particular recall has a compensation program behind it, who that program covers and what it pays. That is what the review looks at, and sometimes the answer is that nothing applies to you.
Once a claim is filed, the timing belongs to whoever administers it, and programs move at their own speed. No timeline is promised and no claim is promised an outcome by any date. Your file status is shown in your portal and updates as we hear anything.
No to both. The fund is not a law firm, nothing on this site is legal, tax or financial advice, and no attorney-client relationship is created.
Yes, and it often will. A file can be reviewed and come back with no program that applies to what you bought. You are told plainly when that happens.
Ask within 30 days and the $19 comes back, no reason needed, to the payment method you used. See our Refund Policy, contact Support, or open a ticket with Explodely, our payment gateway.
No. Any shopper comments shown are individual experiences. They are not typical and should not be taken as what you will experience.
A one-time $19 covers the claim review and help with the claim process. If it is not for you, ask within 30 days and you get it back.
Open my claim file — $19 One-time · nothing renews · secure checkout by ExplodelyA private company · Not a government program · No claim or amount is guaranteed